Refund policy

Last updated 26 October 2026

You can read the opening of every report for free before deciding to pay, so you know what you're getting. Purchases are processed by Polar, our merchant of record.

When we refund

• Something went wrong: the report didn't finish, was cut off, was clearly about the wrong chat or people, or was written in the wrong language. Full refund, or a fresh report if you prefer.
• Charged twice or charged without receiving access. Full refund.
• Anything else within 14 days of purchase: tell us what happened and we'll look at it fairly.

How to ask

Email info@thirdwheel.online with the email you paid with and which report it was. You can also reply to your Polar receipt. We aim to answer within 2 working days. Approved refunds go back to your original payment method, usually within 5–10 business days.

A refunded report is locked again.